FAQ
1. What is your return and exchange policy? 
All returns and exchanges will be considered on a case by case basis. All the products should be in the original packaging with all labels attached. Used or unraveled products could not be returned or exchanged. 

2. Is there any custom tariffs? 

Generally we will put low amount in the invoice to avoid custom tariffs. Due to different policy in different countries, especially in South America and Africa, there might be some custom tariffs which is excluding in the price and it should be paid by customer. Please always leave a message about the invoice amount when placing an order to us. 

3. Why you human hair price is always so much competitive?
We are wholesale hair extensions factory directly so we can offer our customers high quality but cheap remy hair extensions, cheap human hair extensions at an ex-factory price.
 

4. How many bundles for a full head? 

Generally for 12"-14": 2 bundles, 16"-20": 3 bundles, 22"-28": 4 bundles or more.  

5. Why the hair bundle has grey hair? 

For virgin remy hair, we keep its as original state. We will pick out the grey hair before packing, but however there might be some minimum exists in the bundle. Please kindly understand.  

6. Will the hair shedding or tangling? 

All our hair is double wefted weaving with no shedding and no tangling. It could last more than two years if taken good care.  

7. It the hair virgin unprocessed? 

Yes, the hair is cut from one donor with full cuticle aligned, no acid bath, natural unprocessed. 

8. How long would delivery take and do you have an idea of how much it would cost? 

For stock items we would ship out goods within 24 hours by DHL Express service once we receiving your payment. And for customized items, the lead time will be 1~3 weeks plus 3-5 days for shipping period.  

9. Is it possible to visit your factory? 

Yes, you would be very welcome to visit our factory. Please let us know your schedule in advance so we can pick you up at airport or railway station.  

10. What colors of hair do you supply? I would be interested in two shades of blonde, brown and black to start. 

We have various hair with different colors, surely the 1b# color is 100% virgin, and also we have the ombre hair with 1b#+27#, 1b#+613#, blonde 613#, 1# jet blace, ect.. 

11. Do you offer free samples? 

Our policy is that you could buy 1 pc/bundle(100grams per bundle), then we will return back the sample charge when the bulk order is confirmed.

12. Please talk with me how you test the quality of the hair to ensure top quality. 

The factory will have the machine to sew the hair in weft and without any chemical process but just wash it clean, with 100% cuticle protection. The hair looks natural and very smooth soft and tangle free. 

13. My primary interest is in 100% remy human hair, Brazilian, Indian or Malaysian. Please explain the main differences between them. 

Malaysian human hair, Indian human hair, and Brazilian human hair are more and more popular, actually to say that Brazilian hair is the most popular in South Africa and even all over the world, same as the Malaysian and Indian hair, Indian hair is softer then Brazilian hair somehow to say, but Brazilian hair it keeps longer longevity for it's a little tough then Indian hair, Malaysian hair looks much smooth than the Indian hair. All of them has different standards from 5A, 6A, 7A human hair supply. 

14. Please explain the different types of quality/grade hair you offer and what the different grades mean. 

Kindly to say we are the human hair extensions manufacturer then we imported and collected hair oversea, of Brazilian human hair, Malaysian human hair, European human hair, Indian human hair, Peruvian human hair, Chinese human hair, Mongolian human hair etc., hair grade from 3A, 4A, 5A, 6A and even 7A, the 5A and 6A is the most popular for they are full of abundant stocks, 100% unprocessed hair from young vendors, all the hair is cut from vendor's and just clean it and sew in weft to be weaving hair, no any processed on the hair itself. 100% virgin remy hair with full 100% cuticle. Soft and tangle free, of more than 2 years longevity. 

15. Could the hair be dyed and iron-flat? 

For virgin hair, it could be dyed and iron-flat. Please don’t exceed 150C for iron flat, else the hair will be destroyed. The hair will come back to its natural wavy after you wash it or iron-flat. 

16. If I order today, how long it takes for the shipment? 

We will ship out the goods right away against the payment. Arrival time please refer to the above shipment chart. Take US for example, it takes about 3~5 days for shipping. 

17. What kinds of hair care products I should use? 

Treat the hair just as it was your own hair. Use good quality shampoo and conditioner regularly. Leave the hair getting dry naturally, do not use hair dryer too much. You could also use gel or hair spray to keep its wavy. 

18. Do your faotory also produce lace wigs?
Yes, our factory produce human hair wigs, lace front wigs and full lace wigs, besides these our factory also produce clip in hair extensions, tape in hair extensions, micro ring hair extensions, human hair weave, weft hair extensions, fusion hair extensions, pre-bonded hair extensions, lace closure, silk base closure and human hair pieces, etc. 

19. Why my hair get tangle?
Hair getting tangle because it is too dry. Wash it with conditioner and it would become better.